We want you to love the books you purchase from us. If for any reason you’re not satisfied, our refund and returns policy ensures a hassle-free experience.
1. Returns Policy
Eligibility for Returns
- Items must be returned within [15/30] days of purchase.
- The product must be unused, in its original packaging, and in the same condition as received.
- Digital products like eBooks are non-refundable once downloaded.
Non-Returnable Items
- Items marked as “final sale” or “non-returnable.”
- Personalized or custom-made products.
How to Initiate a Return
- Contact us at [sales@relyonix.com] with your order details.
- We will provide instructions for shipping the item back.
- You are responsible for return shipping costs unless the return is due to a defect or error on our part.
2. Refund Policy
When Refunds Are Issued
- Refunds are issued for eligible returned items or orders canceled before shipping.
- If the product is defective or damaged upon arrival, we’ll issue a full refund or replacement at no extra cost.
Refund Process
- Once your return is received and inspected, we’ll notify you via email.
- Approved refunds will be processed to your original payment method within [7-10 business days].
Partial Refunds
Partial refunds may be granted in cases where:
- Items are returned late or in used condition.
- Shipping costs for returns are deducted from the refund.
3. Exchanges
- We replace defective or damaged items free of charge.
- For exchanges, contact us at [sales@relyonix.com] to arrange the replacement.
4. Cancellations
- Orders can be canceled before they are shipped.
- Contact us promptly at [sales@relyonix.com] to cancel your order.
5. Exceptions
- For international customers, additional return shipping fees or customs charges may apply.
- Refunds for international orders may vary depending on shipping timelines and fees.
6. Contact Us
For any questions or assistance regarding refunds and returns, please reach out to us:
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.
📚 Thank you for choosing us—happy reading!